FAQ

Can I get a refund for my event pass?

Yes, we will be offering full refunds for all pass types (including those with accommodation) listed below:

EARLY BIRD Pass Only (Ends 29 February) €125
EARLY BIRD Pass Only + Digital Pass (Ends 29 February) €175
EARLY BIRD Pass including two nights’ accommodation (Ends 29 February) €375
EARLY BIRD Pass including two nights’ accommodation + Digital Pass (Ends 29 February) €425
EARLY BIRD Pass including three nights’ accommodation (Ends 29 February) €495
EARLY BIRD Pass including three nights’ accommodation + Digital Pass (Ends 29 February) €545
FULL PRICE Pass Only (Starts 1 March) €199
FULL PRICE Pass Only + Digital Pass (Starts 1 March) €249
FULL PRICE Pass including two nights’ accommodation (Starts 1 March) €475
FULL PRICE Pass including two nights’ accommodation + Digital Pass (Starts 1 March) €525
FULL PRICE Pass including three nights’ accommodation (Starts 1 March) €595
FULL PRICE Pass including three nights’ accommodation + Digital Pass (Starts 1 March) €645

How will I get my refund?

Refunds will be delivered via the original method of payment in due course; if your payment was made through bank transfer, please email us at EUevents@solarwinds.com, and we will provide you with the required refund form.

Can I get a refund for any additional accommodation purchased?

Please contact your booking agent directly to discuss cancellation terms for any additional accommodation booked.

Can I get a refund for my travel costs?

Please contact your booking agent directly to discuss cancellation terms for any travel booked.

Will you be hosting a virtual event instead?

Yes, we want to make sure we still have the opportunity to connect with you and share some of the exciting content we prepared for the event. As such, we are working now to convert our live event to a virtual event. We anticipate we will hold the virtual event in June 2020 and plan to share much more information with you in the coming days.

My company planned to exhibit at Empower MSP. What should we do?

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