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    FAQ

    Can I get a refund for my event pass?

    Yes, we will be offering full refunds for all pass types (including those with accommodation) listed below:

    • EARLY BIRD Pass Only (Ends 29 February) €125
    • EARLY BIRD Pass Only + Digital Pass (Ends 29 February) €175
    • EARLY BIRD Pass including two nights’ accommodation (Ends 29 February) €375
    • EARLY BIRD Pass including two nights’ accommodation + Digital Pass (Ends 29 February) €425
    • EARLY BIRD Pass including three nights’ accommodation (Ends 29 February) €495
    • EARLY BIRD Pass including three nights’ accommodation + Digital Pass (Ends 29 February) €545
    • FULL PRICE Pass Only (Starts 1 March) €199
    • FULL PRICE Pass Only + Digital Pass (Starts 1 March) €249
    • FULL PRICE Pass including two nights’ accommodation (Starts 1 March) €475
    • FULL PRICE Pass including two nights’ accommodation + Digital Pass (Starts 1 March) €525
    • FULL PRICE Pass including three nights’ accommodation (Starts 1 March) €595
    • FULL PRICE Pass including three nights’ accommodation + Digital Pass (Starts 1 March) €645


    How will I get my refund?

    Refunds will be delivered via the original method of payment in due course; if your payment was made through bank transfer, please email us at EUevents@solarwinds.com, and we will provide you with the required refund form. 


    Can I get a refund for any additional accommodation purchased?

    Please contact your booking agent directly to discuss cancellation terms for any additional accommodation booked.


    Can I get a refund for my travel costs?

    Please contact your booking agent directly to discuss cancellation terms for any travel booked.


    Will you be hosting a virtual event instead?

    Yes, we want to make sure we still have the opportunity to connect with you and share some of the exciting content we prepared for the event. As such, we are working now to convert our live event to a virtual event. We anticipate we will hold the virtual event in June 2020 and plan to share much more information with you in the coming days.


    My company planned to exhibit at Empower MSP. What should we do?

    Contact us at EUevents@solarwinds.com, and we'll be happy to help you.


    Have a question we didn’t cover?

    Contact us at EUevents@solarwinds.com.

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